Frequently asked questions

  • To set-up a Google Analtics account follow these steps.

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  • To upload a file to a basic page follow these steps.

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  • The UITS Web/Mobile will change your news feed for you. Fill out an assistance request here with your desired rss feed. UANews feeds are available here.

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  • Submit a request to the webteam when your site is ready to go live at its sitename.arizona.edu web address. This will take 2-3 business days from the time your request is received. See this page for more information.

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  • Some content changes such as body text may be made instantly. Other changes involving HTML, images and documents may require that you refresh your browser's cache before they appear. Instructions on how to clear the cache of popular browsers are available here.

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  • The training guide for customizing menus explains how to add links to your site's menu. Read the instructions here.

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  • There are four social media icons available to display in the footer block (Facebook, LinkedIn, YouTube, and Twitter). To add/update the icons please submit a request to the UITS Web/Mobile Services team.

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  • The website title and slogan can be changed at any time. Click Configuration on the adminitration menu and then click Site information in the System column. Save configuration when finshed.

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  • Select the textyou want to change and click the Edit CSS Style button  in the editor and select a value from the Size dropdown menu.

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  • Click on the image then click the Insert/Edit Image button and adjust the Alignment from the dropdown menu.

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  • Creating images with a fixed width or height in mind could impede the usability of your site. If the Add media button in the editor does not work for your needs, use a max-width or max-height of 100%. This way the mobile responsive design of Site-in-a-Box ensures that images and text will look great across all browsers on a destkop, tablet or smartphone. With this in mind, recommended image sizes for page elements are as follows:

    • Slideshow – Tall (Standard):  670 x 300px
    • Slideshow – Short (Available on Request): 670 x 200px
    • Sidebar: Any height with maximum width of 220px
    • People/Staff Pages: Any size but must be square
    • Content Areas: Any dimensions with 400px width max
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  • Most often, you named a page something, changed it, then changed it back to the first title.  Each time you change the name, Drupal creates a redirect for the new page number.  Once it references a previous name, you'll see the message.  URL redirects are causing an infinite redirect loop. Visit this page for instructions on how to remove them.

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  • Call to Action buttons will make links in content stand out with a themed red or blue button. Visit this page to find out how.

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  • Images that you add to your content are tagged with mobile responsive code. The Add media button in the WYSIWYG editor currently has a bug where alignments (left or right) appear correctly in the editor, but do not actually stick when saving the content. As we wait for Drupal developers to fix this bug, image alignments must be made by changing the HTML of your content. Click Disable rich-text beneath the editor and locate your image in the code, beginning with

    <p>[[{"fid":"327","view_mode":"media_responsive","fields"....

    Add the following code in the <p> tag before your image: style="float: right;" to align right or style="float: left;" to align left.

    e.g.

    <p style="float: right;">[[{"fid":"327","view_mode":"media_responsive","fields"....

    Enable rich-text, verify your image is aligned correctly, and save the page.

    More information is available at Drupal's site here.

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  • FAQs are ordered by their creation date. Visit this page to find out how to change it.

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  • Page titles are controlled by the Page title block. They will disappear if the block is set to not appear or is removed. Visit this guide to learn how to reset the block.

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  • It's simple to setup an email confirmation message to your site's users. Follow the training guide here.

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  • Digital images can come in many formats but the main ones we use for web are JPG, GIF, or PNG.

    JPG

    • Most commonly used format in web
    • “Lossy” – image data is discarded according to degree of compression
    • Millions of colors
    • Medium file size

    GIF

    • 256 colors
    • “Lossy”
    • Can support animations
    • Smaller file size

    PNG

    • Alternative to JPG and GIF
    • “Lossless” – no image data discarded during compression
    • Supports transparency and millions of colors
    • Larger file size – longer load times
    • Recommend using PNG’s for logos

    Other Notes

    • If you’re using advanced image editing software such as Photoshop, be sure to set the “Color Mode” in RGB or else the images will not display on web
    • Also, in advanced image editing software, be sure that the DPI is set to 72.  Never go above 72 DPI unless you are doing imagery for print.
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  • Where to Go

    Stock Photography

    University Resources

    Where Not to Go

    Google, Tumblr, and Other Social Photo Sites

    • Unfortunately, you can’t just copy and paste images directly from Google or other sites.  If you do, you run the risk of copyright infringement and/or cease and desist letters.  Trust us, it happens!
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    • In the BODY field place your cursor where you would like the table to be in the content.
    • In the WYSIWYG editor click on 'table' icon .
    • Insert/Edit Table pop-up: General Properties
    • Set the properties of your table:
      • Columns
      • Rows
      • Cell Padding (space surrounding content within table cell)
      • Cell Spacing (space surrounding each table cell)
      • Border: table border
      • Width
      • Height
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  •  

    First you will need to create an anchor next to the specific item that you are linking to. To do this place your cursor next to the text (that the anchor will link to) and then click on the 'insert/edit anchor' tool in the WYSIWYG toolbar. A pop-up box will appear where you give you new anchor a name (make it something simple and unique). Save the page after you have created the anchor.

    The next step will be to create a link to the anchor. Navigate to the text that you would like to link to the anchor. Highlight the text and select the 'insert/edit link' tool in the WYSIWYG toolbar. A pop-up box will appear. Under the 'general' tab the second dropdown menu is for anchors. Select the anchor that you would like to link this text to. Click the 'insert' button. Save the page after you have created the link.

    Now you should have a link that takes you to a specific item on a page

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